Refund policy
Refund Policy
Our Tail Satisfaction Guarantee
We want you and your pet to love every purchase. If you're not happy, we'll make it right.
Returns
• You have [30] days from the delivery date to request a return.
• Items must be unused or lightly tested, in original packaging, with all accessories included.
• For hygiene reasons, [grooming tools that have been used on a pet / pet beds that show signs of use] may not be eligible for return. [Edit to match your real rules.]
How to start a return
Email us at [Alwxscalz@gmail.com] with your order number and the reason for the return. We'll reply within [1-2 business days] with instructions.
Refunds
• Once we receive and inspect your return, we'll email you the result.
• Approved refunds go back to your original payment method within [5-10] business days.
• Original shipping costs are [non-refundable / refunded if the item arrived damaged or incorrect].
• Return shipping is paid by [the customer / us if the item was defective or our error].
Damaged, defective or wrong items
Email [Alwxscalz@gmail.com] within [7] days of delivery with your order number and a photo. We'll send a replacement or refund at no cost to you.
Exchanges
The fastest way to exchange is to return the original item and place a new order.
Cancellations
Need to cancel? Email us as soon as possible. If your order hasn't shipped, we'll cancel it and refund you in full.